Cancellation Policy
1. Cancellation Window
Customers are entitled to cancel their subscription within 1 week of their initial purchase without incurring any fees.
2. Refund Process
Upon cancellation within the specified window, customers will receive a full refund of their subscription fees. Refunds will be processed within 5 business days of the cancellation request.
3. No Refund After Cancellation Window
Cancellation requests received after the specified window will not be eligible for a refund. The subscription will remain active until the end of the current billing cycle, after which it will be terminated.
4. How to Cancel
Customers can cancel their subscription by logging into their account, going to profile section and selecting the cancellation option in billing.
5. Contact Information
For any inquiries or assistance regarding cancellations, customers can contact our support team at on contact@eqaim.com.
Refund Policy
1. Eligibility for Refunds
Refunds are provided only in cases where:
- A cancellation request is made within the specified cancellation window.
- There is a technical issue or service interruption that prevents customers from accessing the SaaS product for an extended period, and the issue cannot be resolved within a reasonable timeframe.
- There is a billing error resulting in overcharging or incorrect charges.
2. Refund Amount
Refunds will be issued for the amount paid by the customer for the unused portion of their subscription. Any discounts, promotional offers, or credits applied will not be included in the refund amount.
3. Refund Processing Time
Refunds will typically be processed within 5 business days of the approval of the refund request. The refunded amount will be credited back to the original payment method used for the purchase.
4. Refund Denial
Refund requests may be denied in the following cases:
- Cancellation requests made after the specified cancellation window.
- Violation of our terms of service or acceptable use policy.
- Abuse of the refund policy, such as excessive refund requests.
5. Disputes
In case of any disputes regarding refunds, customers are encouraged to contact our support team to resolve the issue amicably. If a resolution cannot be reached, customers may escalate the matter to the appropriate legal authorities.